Refund and Cancellation Policy

This policy applies to education consulting and application-support services purchased from ZOOMABROAD EDUCATION CONSULTANTS PRIVATE LIMITED (“Zoom Abroad”, “we”, “us” or “our”) through this website.

Cancellation requests

You may request cancellation within 7 calendar days of payment, provided that delivery of the purchased service has not started. Service delivery includes, without limitation, assignment of a counsellor, a counselling session, profile assessment, document review, university shortlisting, application preparation or submission, or other personalised work performed for you.

Once service delivery has started, the fee is non-refundable because our education consulting services are personalised and time-based. A university rejecting or delaying an application, a visa refusal, or a student changing their study plans does not by itself qualify for a refund. Fees charged directly by universities, visa authorities or other third parties are governed by those parties and cannot be refunded by Zoom Abroad.

Refund eligibility

A refund may be approved in the following circumstances:

• An eligible cancellation request is received within the period stated above.
• You were charged more than once for the same purchase.
• Payment was debited but the service could not be provided due to an error attributable to us.
• We are unable to provide the purchased service and no suitable alternative is accepted by you.

How to request a cancellation or refund

Email info@zoomabroad.com with the subject “Cancellation/Refund Request”. Include your full name, registered email address, payment date, amount, Razorpay payment ID or transaction reference, the service purchased, and the reason for your request. We may ask for supporting information to verify the payment.

Processing and credit timeline

We will review and communicate our decision after receiving all required information. Approved refunds will be initiated to the original payment method within 5–7 working days. After we initiate the refund, your bank or payment provider may take an additional 5–7 working days to credit the amount to your account. Actual credit time can vary by bank or payment method.

If an eligible payment remains uncredited after this period, contact us with your refund reference so we can assist with tracing it.

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